Chapter 10 resources

The Marketing Leak

Review campaign spending, tracking, and customer outcomes so you can see which questions the reports answer.

About this chapter

Connect the spend to what happens afterward.

Choose one marketing channel and trace the path from the advertisement or visit to the customer action you care about. Check the campaign, landing page, inquiry handling, and available sales records.

A platform report provides part of that picture. Compare it with the business records and document the gaps. Incomplete tracking, long buying cycles, and several customer touchpoints can limit how confidently a result can be attributed.

What to check

Questions worth reviewing.

Campaign purpose

Confirm the audience, offer, geography, and action the campaign is intended to support.

Tracking

Check that important actions are recorded consistently and duplicate events are excluded.

Inquiry handling

Review whether customer requests reach the right person and receive useful follow-up.

Costs and outcomes

Compare spending with the available appointment, order, revenue, and margin information.

Chapter resources

Request The Marketing Leak Audit.

Your request goes to the Caboodle team. Please leave out private financial or customer records.

After the review

Choose what to change first.

01

Audit one channel

Use a defined period and a clear business goal.

02

Fix the measurement gaps

Address broken tracking or missing records before making broad conclusions.

03

Agree on a change and review date

Document what you expect to learn from the next campaign adjustment.